Support
Stuck? Email [CONTACT EMAIL] and a human will reply, usually within two working days.
My run hasn't appeared
Runs arrive a few minutes after they reach Strava, COROS, Polar or Health. Pull down on the Today screen to sync now. If a run can't be matched to a session automatically, JogOn asks you which session it was.
How do I connect my watch?
Open Profile and choose your watch or app. Apple Watch and Wear OS connect through Apple Health or Health Connect. Garmin isn't available directly yet: connect Strava and turn on Garmin Connect's Strava sync.
Can I change my goal or training days?
Yes. Profile → Edit goal changes your race, date, times and training days, and rebuilds your plan from today.
How do I cancel my subscription?
Subscriptions are managed by Apple or Google. On iPhone: Settings → your name → Subscriptions. On Android: Google Play → Profile → Payments & subscriptions → Subscriptions.
How do I delete my account?
Profile → Delete account. Your plan, activities and connections are deleted straight away, and we revoke our access to the services you connected. Deleting the account doesn't cancel an App Store or Google Play subscription, so cancel that too.
Can I get a copy of my data?
Yes. Email us from the address on your account and we'll send it within one month.
How we handle your data: privacy policy.